AIOps & Agentic AI Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location This is a hybrid role with preferred base in Irving, TX / Atlanta, GA / Chicago, IL / Bridgewater, NJ. About the job you’re considering We are seeking an experienced AIOps & Agentic AI Solution Architect to design and enable enterprise-scale Agentic AI, AIOps, observability, and intelligent automation solutions. This is a hands-on architecture role requiring strong technical depth across Agentic AI systems, IT operations, ITSM/ITIL processes, automation, and enterprise applications. The architect will translate platform capabilities into customer-specific solutions, develop and adapt solution architectures, support RFPs and solutioning, and engage with customer architects and Architecture Review Boards. The role requires someone who can move beyond conceptual AI discussions and demonstrate practical experience designing, integrating, and operationalizing Agentic AI and AIOps solutions. Your role Architect end-to-end Agentic AI solutions, including data, semantic/knowledge, agent, orchestration, control, integration, and user-interaction layers. Design and integrate AI agents and GenAI assistants to support IT operations and application managed services use cases such as incident triage, ticket summarization, knowledge assistance, service-request automation, and runbook execution. Develop AIOps and observability architectures encompassing telemetry ingestion, logs, metrics, traces, event correlation, noise reduction, anomaly detection, root-cause analysis, and actionable alerting. Design integrations between monitoring/AIOps platforms and ITSM solutions such as ServiceNow, enabling automated ticket creation, routing, workflow integration, and remediation. Design runbook automation, orchestration, and self-healing solutions triggered by operational events and governed through ITIL processes. Create and customize HLDs, LLDs, architecture diagrams, integration designs, and deployment models based on customer technology and solution requirements. Adapt reference architectures to customer environments, including alternative cloud, infrastructure, container, and Kubernetes requirements. Define operational dashboards, KPIs, SLAs, and measurement frameworks to demonstrate automation, productivity, and service-management outcomes. Lead technical discussions and defend solution architectures with customer architects and Architecture Review Boards, translating complex architectures into clear technical recommendations. Support RFPs, proposals, and presales solutioning, including architecture, scope, technology strategy, transformation roadmap, estimates, delivery approach, and value proposition. Develop technical POVs, demonstrations, and solution concepts to demonstrate Agentic AI and AIOps capabilities to customers. Provide architectural direction to distributed implementation teams and ensure solutions are aligned with approved designs and technical standards. Your skills and experience 10+ years of relevant IT experience, with strong solution architecture exposure across application support/AMS, managed services, IT operations, automation, or transformation. Strong hands-on expertise in Agentic AI and GenAI architectures, including AI agents, orchestration, knowledge/semantic layers, enterprise integrations, and agentic workflows. Experience designing or integrating AIOps and observability solutions using platforms such as Splunk ITSI, Dynatrace, AppDynamics, Elastic/ELK, Datadog, or similar tools. Strong understanding of ITIL/ITSM processes, including Incident, Problem, Change, Service Request, and Event Management, with experience integrating monitoring/automation platforms with ServiceNow or comparable ITSM tools. Experience designing automation, orchestration, runbook, and self-healing solutions, along with working knowledge of Python, PowerShell, shell scripting, APIs, or related technologies. Experience with a major ERP platform such as SAP, Oracle, or Microsoft Dynamics, demonstrating an understanding of enterprise applications and service-delivery processes. Proven experience creating and adapting solution architectures, HLDs/LLDs, integration designs, and customer-specific architecture diagrams. Strong customer-facing experience presenting and defending technical solutions with enterprise architects and Architecture Review Boards, with exposure to RFPs, presales solutioning, POVs, or technical demonstrations The base compensation range for this role in the posted location is $101,140 - $182,624. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. <http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law> Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.