Senior Engineering Manager, Machine Learning

At Signifyd , we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here !

Signifyd AI Lab (SAIL) builds the ML products behind Signifyd's fraud and risk decisions. We improve the predictive performance of the models that decide e-commerce transactions at scale, we scale the ML capabilities of our Risk organization, and we push into the new markets and problem spaces that expand the market Signifyd can sell to.

Every space in this department is a mix of experimentation, code, and statistics. We don't create walls between the people who have the ideas and the people who build them. The team splits its time between near-term continuous model improvements and longer-horizon innovation bets to improve the company’s capabilities in 2027 and beyond. These bets surface from the ground up in an environment where we believe those closest to the problems are best placed to understand how to solve them.

We’re hiring a manager to lead one of the teams in this department.

Who You Are

You are a hands-on Player-Coach manager who thrives in ambiguity—where the roadmap is a set of hypotheses, and the answer to "will this work?" is "we'll know in three weeks."

You bring:

Technical Credibility (The "Player"): You stay close enough to the work to have a grounded opinion. You read the code, inspect evaluation pipelines, and can immediately tell the difference between a statistical result that will hold up in production and one that just happened to look good on a single test window.

Leadership & Rigor (The "Coach"): You hold a high bar for evidence without becoming a bottleneck to experimentation. You mentor engineers to own their code quality, and you translate complex ML performance metrics into clear business outcomes for Risk leadership.

Executive Judgment: You know how to balance research bets against quarterly delivery, disagree and commit when decisions are made, and build an environment where well-documented negative experimental results are celebrated as real progress.

What You'll Do

Lead and grow the team

• Guide career development, manage conflicts, and nurture a positive work environment.

• Develop career plans with team members, provide guidance on skill development, and follow up on their evolution.

• Engage in regular 1:1s, give constant feedback, and create a safe environment for open discussion — including the discussions that follow an experiment that didn't work.

• Set clear goals, mentor the team, and foster a collaborative environment across a geographically distributed organization.

• Encourage a culture of learning and improvement, provide technical guidance, and support team members in both technical and soft skills.

• Conduct technical and hiring-manager interviews, train the team on interviewing techniques, and help us keep raising the bar as we grow.

• Identify and address gaps in team capabilities and processes to enhance team efficiency and success.

Run a portfolio of experiments, not a delivery queue

• Partner with your tech leads, who own and drive the technical roadmap for their areas. Your job is not to be the sole source of ideas — it is to pressure-test them, sharpen them, make sure the strongest ones get resourced, and make sure the people generating them have the room and the support to do it. When you do…