Senior Staff Database Engineer

Join our Software Action Team (SWAT) as a Senior Staff Database Engineer. In this role, you will be responsible for ensuring the production stability of customer applications and infrastructure services. You will become a subject matter expert in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis. You will also own complex incident root cause analysis, develop observability tooling and automation, and influence infrastructure decisions. Additionally, you will mentor and collaborate with engineers across operations, support, and development.

- Support the infrastructure by learning the platform from end to end, becoming a subject matter expert in production database troubleshooting. - Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale, developing observability tooling and automation to prevent recurrence of critical issues. - Mentor and collaborate with engineers across operations, support, and development, influencing infrastructure decisions that shape the multi-tenant cloud platform.

- We are looking for a strong database engineer with deep technical expertise, sharp logical reasoning, and the flexibility to thrive in a fast-paced, high-stakes environment - If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load, this role is for you - Experience with public cloud platforms (AWS, Azure, GCP) - 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required - Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics - Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end - Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level - Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms - You are not a generalist. You are a database engineer first — someone who has spent years going deep on database internals in production environments at large organizations. You bring strong logical reasoning, adapt quickly to new problems, and are comfortable owning high-pressure incidents end to end - Familiarity with Kubernetes and CI/CD pipelines - Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred - Experience with schemas, replication, indexing, and query optimization techniques - Scripting proficiency: shell, Python, JavaScript, Ansible