Senior GTM AI Advisor

Join our team as a Senior GTM AI Advisor, where you'll act as a trusted advisor to our customers and collaborate across various departments. You'll own a portfolio of customers, drive adoption of core platform capabilities, and educate customers on AI capabilities. Your success will be measured by customer outcomes, AI feature adoption, and revenue growth.

- Assurer la réussite des clients en pilotant l'adoption des fonctionnalités de la plateforme, en particulier celles liées à l'IA. - Éduquer les clients sur les capacités de l'IA et définir des cas d'utilisation prioritaires en collaboration avec eux. - Utiliser des données clients et des insights d'IA pour identifier proactivement les risques et les opportunités d'expansion.

- Proven track record of driving renewals, expansion, and customer outcomes - Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders - Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usage - Strategic thinking and consultative problem-solving mindset - Experience managing enterprise customer relationships - 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings - Strong analytical mindset with the ability to interpret data and translate into action - Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers - Experience working with AI/ML-powered products or automation tools - Familiarity with concepts like predictive analytics, generative AI, or workflow automation - Working knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs) - Working knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc - Experience using platforms like Salesforce, Gainsight, or Outreach - Curiosity and adaptability in a fast-evolving AI landscape - Risk management and mitigation planning experience