Data Specialist, Operations Services

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we’re reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.​  We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.​  At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We’re looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry​     As an Operations Data Specialist, you will perform detail-oriented, structured work that supports accurate and efficient client and business operations. The role involves validating, updating, and quality-checking information across recurring workstreams and project-based assignments. Specialists are expected to manage a steady volume of tasks, follow defined processes, and document their work. Additional responsibilities include communicating progress clearly with internal partners and external executive-level brand stakeholders, meeting agreed timelines, and identifying questions or potential issues proactively. Success requires strong attention to detail, sound judgment, comfort working with complex information, adaptability, and a continuous-improvement mindset, including the practical use of AI tools and automations to improve quality and scale.

How you'll add value: • Maintain the accuracy and integrity of Brand level inventory and recipe records in Restaurant365.

• Support the creation and maintenance of regular data checks and updates in alignment with established processes and source documentation.

• Perform routine data entry and updates to ensure Brand level data remains current and accurate.

• Provide weekly updates and status reports on assigned brands and tasks.

• Help to create and update process documents and flowcharts for operational tasks.

• Track routine metrics related to data accuracy and performance.

• Assist with monitoring and managing support tickets related to data maintenance with guidance from the Team Lead.

• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.

• Contribute to a positive working environment through collaboration, active engagement, and proactive communication among team members and Team Lead.

• Convert and compile data in varying formats to meet R365 process standards.

• Conduct the build out of foundational Operations Data for clients in Onboarding.

• Perform other duties as assigned to support the Managed Services team.

• This is a hybrid role requiring regular weekly attendance in office. What you'll need to be successful in this role: • 1+ years of experience in the restaurant, hospitality, or related sectors, or a strong willingness to learn quickly.

• Strong proficiency with Microsoft Office, especially Outlook and Excel.

• Strong attention to detail and commitment to maintaining high data accuracy.

• Ability to manage time effectively and handle multiple tasks simultaneously.

• Clear and professional communication skills, both written and verbal; English.

• Eagerness to learn and develop within a fast-paced team environment.

• Problem-Solving - identify minor roadblocks early and assist senior managers in finding quick fixes.

• Adaptability - adjust quickly to changing priorities, shifting timelines, and new project requirements.

• Reliability - owning your calendar, transparent communication, and flawless follow-through.

• Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. Preferred Qualifications: • Familiarity with inventory software.

• Experience with online Support Ticketing tools/systems.

• Experience with internal communication tools like Slack or Teams

• Proficiency with AI tools and resources Compensation: Compensation for this position is $230,000 - $300,000 MXN annually ($19,166 - $25,000 monthly), depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefit options include:

• Law Benefits

• Major Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Meal Vouchers

• 30-day Christmas bonus

• Saving Fund

• Monthly Internet & Electricity Stipend

• And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday. Note: Only resumes submitted in English will be considered!