Staff Product Manager (Internal AI)

Join our team as a Staff Product Manager for Internal AI, where you will drive the strategy, delivery, and adoption of AI-powered solutions across our enterprise IT landscape. This pivotal role will shape how AI transforms our internal operations, from service delivery and knowledge management to automation and decision support. You will be based in San Francisco, CA or Palo Alto, CA, and will work in a hybrid model.

- Definir y ejecutar la estrategia de producto de IA interna alineada con los objetivos de TI y de negocio de la empresa. - Gestionar el ciclo de vida de los productos de IA, desde la ideación hasta la implementación y escalado en producción. - Colaborar con líderes de TI y partes interesadas del negocio para identificar puntos de dolor y oportunidades de IA.

- The ideal candidate has a proven track record of managing enterprise-scale AI/ML products, collaborating across IT and business functions, and delivering measurable impact - Strong understanding of IT service delivery, enterprise applications, and internal operations - Demonstrated success delivering AI or advanced analytics products at scale in a corporate environment - Experience with AI platforms (e.g., OpenAI, Anthropic, Azure AI, AWS AI, Google Cloud AI) and integration with IT systems (ZenDesk, SuccessFactors, Salesforce, etc.) - 10+ years of product management experience, with at least 3 years in AI/ML, automation, or enterprise IT solutions - Bachelor’s degree in Computer Science (preferred), or related field (MBA or advanced degree preferred) - Excellent communication and stakeholder management skills, with ability to influence at all levels - Familiarity with responsible AI practices, data governance, and compliance requirements