Customer Service Analytics Analyst

Bogotá, Colombia | On-site

At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.

This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.

What you'll do

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Own and develop analytics for our Customer Service organization.

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Build dashboards and reporting for key CS metrics and KPIs.

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Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.

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Partner with CS leadership to turn data into clear recommendations and business decisions.

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Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.

What we're looking for

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Strong experience in data analytics, business analytics, operations analytics, or a similar role.

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Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.

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Advanced Google Sheets or Excel skills and experience with BI tools.

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High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.

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Fluency in Spanish and English and a bachelor's degree from a top-tier university , ideally in Analytics, Engineering, Economics, Business, Science, or a related field.

Nice to have

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Experience in fintech, technology, or high-growth companies.

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Experience working with Customer Service or Customer Operations data.

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Experience with Looker, Intercom, or similar tools.

What we offer

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Direct impact on the development of a global Customer Service organization.

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High exposure to leadership, Product, Operations, Data, and Technology.

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Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.

We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.