Engineering Manager (Voyager, Applied AI & Innovation)

Join Relay, a fast-growing fintech company, as an Engineering Manager for Voyager, Applied AI & Innovation. In this role, you'll make strategic decisions that shape the technology foundations behind a product used by thousands of small businesses. You'll lead exploratory initiatives, enable developer productivity, and drive the planning and delivery of Voyager's platform and R&D initiatives. You'll also establish engineering processes, manage a high-performing engineering team, and have a direct impact on the company's growth and success.

- Be accountable for the reliability, security, and lifecycle of Voyager's shared LLM systems, from design through deployment and monitoring. - Lead exploratory initiatives that evaluate and validate emerging technologies, producing a clear recommendation on whether and how Relay should adopt them. - Establish and refine engineering processes, including sprint planning, code reviews, and technical design reviews, adapted for a team that moves between prototypes and production systems.

- You have strong judgment about emerging technology and can separate what's useful from what's currently loud, then explain that call clearly to leadership - You can run a team that moves between exploration and production, and you know when a rough spike is the right answer and when something needs to be built to last - You've managed senior-heavy teams, including senior and staff-level engineers, and know how to lead through influence, give technical leaders room to own big problems, and keep them growing - You have hands-on experience building agentic systems that run in production, not just prototypes, and understand what it takes to make them reliable, observable, and safe at scale - You're passionate about building and scaling engineering teams, and deeply invested in growing people to do their best work - You thrive in cross-functional environments, bringing teams together, connecting the dots, and driving initiatives that deliver meaningful impact - You have a strong technical foundation and a proven track record of shipping high-quality products. You're technical enough to review designs, challenge architecture decisions, and earn credibility with senior engineers - You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you - You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement - Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you - You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks - You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar - You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward - You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering - You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself - We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more