Okta · Posted 1d ago
Senior AI Analyst (People Digital Solutions)
Job relayed by Stapply Data, its source: you apply there.
- Location
- 🇬🇧 Ashington, United Kingdom
- Contract
- Full-time
- Role
- Data science
- Source
- Stapply Data
Stack
- Tableau
- Power BI
- Excel
- LLM
- SQL
The posting
Join Okta's People Operations & Digital Solutions team as a Senior AI Analyst. In this high-impact role, you will train, evaluate, and improve AI models and AI-powered enterprise solutions. You will analyze conversational insights, optimize AI performance, and ensure AI assistants deliver accurate and relevant responses. You will also monitor and analyze AI performance metrics, create and maintain AI training materials, and support the testing and rollout of new AI capabilities. This position offers work-from-home opportunities, health and wellness benefits, financial benefits, and more.
- Train, test, and evaluate AI-powered assistants, chatbots, and agentic AI solutions to ensure accurate and reliable employee experiences. - Design and optimize prompts, conversational flows, intents, responses, and training scenarios across enterprise support platforms. - Monitor and analyze AI performance metrics such as containment, resolution, user satisfaction, engagement, and escalation rates; identify trends, emerging intents, knowledge gaps, and opportunities for automation from conversational data.
- Ability to analyze conversational data and performance metrics to drive measurable improvements - Excellent written and verbal communication skills, with the ability to translate technical and business requirements into clear, user-focused content and influence cross-functional stakeholders - Understanding of knowledge management and omnichannel service delivery - Strong understanding of responsible AI practices and prompt engineering - 5+ years of analytics experience using tools such as SQL, Excel, Power BI, or Tableau - Experience with enterprise conversational AI platforms or AI-enabled search technologies - Experience training, evaluating, and optimizing AI models, conversational agents, or LLM-powered assistants, including agentic AI solutions, in employee or customer support environments - Working knowledge of ServiceNow or a similar enterprise service-management platform - Strategic, proactive, and solution-oriented mindset with a passion for continuous improvement - Curiosity for emerging AI technologies and a commitment to driving innovation across the People Digital Solutions ecosystem