Senior Sustaining and Forward Deployed Engineer (AWS & Databricks)

Join Abacus Insights as a Senior Site Reliability Engineer – Forward Deployed (AWS & Databricks). In this hands-on role, you will be responsible for production operations, incident response, and post-launch system reliability across our platform. You will work directly with customers on escalations and deployments, while ensuring learnings are translated back into durable product and platform improvements. You will troubleshoot and resolve complex issues, improve operational readiness, and contribute to reusable tools and best practices.

- Act as a senior technical escalation point during production incidents, leading real-time incident triage, mitigation, and recovery efforts. - Own the most complex, ambiguous, and high-impact production issues, particularly those involving AWS infrastructure, Databricks workloads, and large-scale data pipelines. - Write production-quality code to automate operational workflows, improve reliability and observability, and eliminate manual intervention.

- Incident management and RCA practices - Deep hands-on experience operating production systems in AWS - Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers - Monitoring, alerting, and observability - Strong experience troubleshooting Databricks and large-scale data platforms - Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation - Proven ability to own problems end-to-end, from detection to permanent resolution - Proficiency in Python and experience building production services or tooling - Excellent communication skills, especially during incidents and customer escalations - Strong understanding of: - Distributed systems - CI/CD Pipelines that leverage Infrastructure as Code - 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations - Experience in healthcare, health insurance, or regulated data environments - Familiarity with: - Kubernetes (EKS), EMR, Lambda - Spark internals - Snowflake or similar data warehouses - Experience with FHIR, MDM systems, or entity resolution - Prior experience in SWAT, escalation engineering, or tiger-team roles - Experience contributing to or operating within SRE/on-call programs