Technical Program Manager (Forward Deployed Engineering, Applied Artificial Intelligence)

Join ServiceNow as a Technical Program Manager in the Forward Deployed Engineering (FDE) team. You will be at the forefront of AI transformation, working with cross-functional teams to build and deliver intelligent, scalable AI solutions. Your role will involve managing customer relationships, driving tactical execution, and collaborating with software engineers, product managers, and customers. You will also be responsible for organizing complex problems, anticipating obstacles, managing risks, and driving process improvements. This position offers a fast-paced environment with opportunities for growth and impact.

- Support cross-functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions. - Manage customer relationships and drive tactical execution from initial conception through FDE build development, delivery, and successful completion. - Drive large scale, cross-functional, high visibility AI software development builds on condensed timelines, organizing complex problems into prioritized milestones.

- You have a passion for AI and scaling innovation - You have a strong analytical mindset while still keeping focus on the bigger picture - You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments - You have a background managing SDLC processes while keeping a customer-first mentality - You excel at transforming ambiguity into clarity and have hands on experience driving projects/programs end to end - Preferred Qualifications: - Familiarity with AI governance, compliance, and enterprise security practices - This role includes occasional travel - Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development, deployment, and release processes - Strong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in view - Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - Outstanding collaboration and communication skills - clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executives - Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation - Passion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functions - A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations - Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together - 8+ years of project/program management experience in mid/large size software development companies - Demonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics