Senior Database Engineer

Join our Software Action Team (SWAT) as a Senior Database Engineer. In this role, you will be responsible for ensuring the production stability of our customer applications and infrastructure services. You will work in a fast-paced, innovative environment and have the opportunity to directly influence the organization and our customers. Your responsibilities will include troubleshooting production database issues, analyzing performance issues, and developing observability and automation to prevent critical issues. You will also mentor and collaborate with engineers across operations, support, and development.

- Assurer la stabilité de la production des applications et des services d'infrastructure des clients. - Devenir un expert en dépannage des bases de données de production, en particulier pour PostgreSQL/MariaDB. - Développer l'observabilité et l'automatisation pour prévenir la récurrence des problèmes critiques.

- The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills - The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads - Strong problem-solving and analytical skills with an aptitude for learning new technologies - Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions - The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - 5+ years of experience supporting or testing large scale web-based distributed applications - 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience - 5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution - And most importantly, eagerness to learn everything about the ServiceNow Platform - 5+ years of experience on multiple relational databases (especially on Postgres database) - Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred - Good understanding of schemas, table spaces, indexing, and database performance optimization - Scripting: basic shell scripting, Python, Javascript, Ansible - Familiarity or knowledge of CentOS/RedHat operating system - Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired