AI & Automation Specialist

What You'll Do • Support day-to-day operation of AI and automation services, handling incidents, service requests, and change requests through to resolution, with disciplined ticket tracking and documentation aligned to service-level expectations

• Act as the coordination point between business users, IT teams, and vendors, tracking service health, usage, and vendor performance

• Partner with business stakeholders to identify automation and AI use cases and translate them into practical, scalable technical requirements

• Design, build, test, and deploy automation solutions such as RPA, workflow automation, and AI tools, working alongside IT, infrastructure, and security teams

• Drive user adoption through training, SOPs, and documentation, and lead continuous improvement of automation services Core Essentials • 3+ years of experience in business consultation, IT systems analysis, or solution design, with a track record of using AI and automation tools to improve business outcomes

• Proven ability to independently design, build, and deploy automation or AI-driven solutions in a live business environment, beyond proof-of-concept

• Hands-on experience with automation, RPA, or process mining tools such as Power Automate, Automation Anywhere, UiPath, or Celonis

• Experience with AI and LLM-based application development, including prompt engineering, AI-assisted workflows, and Retrieval-Augmented Generation concepts

• Proficiency in programming and scripting, Java preferred and Python a plus, with experience integrating solutions via APIs and workflow orchestration

• Familiarity with event-driven or service-based architecture patterns used in enterprise integrations

• Business fluent English (read, write, verbal) Bonus Skills • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

• Experience with industry-specific platforms such as CargoWise, TMS, WMS, or SCM, and related integrations

• Familiarity with ITSM/ITIL processes (incident, change, request management) and process improvement methodologies such as Lean Six Sigma or Agile